Is the deposit refundable?
If for any reason you would like to cancel your event, you can get 100% of your deposit back if you let us know in writing 90 days prior to the event. Also, if you need to change the date of your event, we’ll try our best to accommodate you, however, we do not guarantee availability of dates.


I’m ready to book scene box, what should I do?
Please contact us to discuss the vision for your event and review package options. We will address all of your questions during this time and ensure that you have a package the suits your needs. Once this step is finalized, we will send a rental agreement form for you to sign and return to us. Upon submission of the form, as well as a $200 deposit, we will secure your event date and time. 


When will photos be available online?
All event photos will be available in an online gallery on our website, within 1 week, following your event. You and your guests will be able to view and download photos. We will also provide you with a CD, containing all event media at the end of your event.


When do I choose my backdrop and customize my logo?
If you want to be proactive, you can contact us anytime before your event to arrange options; otherwise we’ll contact you 30 days before the event date, to help you to choose your colour scheme, font, and logo design. This is also the time when you can let us know your preferences for your backdrop, as well as premier memory album (if applicable).


Can you pause the booth and re-open it later on?
Absolutely! We provide 'idle time', which means the photobooth will be paused for an hour or more. This scenario works great if you want to close the booth between events (i.e. cocktail hour, during speeches, etc.), and re-open it at a later time. This service costs $49/hour.


How far will you travel to an event?
We provide free setup and delivery within 120 km round trip from our address in Toronto. A travel fee may apply for events outside of this range. Please contact us for more details.


How many people can you fit in the photo booth?
Our booth can comfortably fit up to 10 people, but you’re free to squeeze in more people.


How much time do you need to set up?
We’ll arrive 1.5 hours prior to the agreed upon event start time, to setup our booth for your event. Our goal is to ensure that everything is perfectly set up, so that you and your guests have the best time possible! The set up and tear-down time are not counted towards your rental period. If you require earlier set-up, please contact us for more details.

​​What is the area size you need to set up the booth?
Generally, we require enough room to accommodate our 5 ft x 5 ft booth, with additional room for a 6 ft x 2 ft table, for our attendants. We also need access to a power source in order to set up the booth. Please contact us to discuss open concept and/or outdoor setup options.​​

What do you mean by unlimited photos and prints?
When we say unlimited photos and prints, we mean that you and your guests can use the photobooth as much - and as many times you’d like. There’s no limit! We’ll provide prints according to the number of guests that are in the photo. That's right, each person gets their own copy :). If you have ordered the premier  photo album, we’ll print an extra one for the album. 

If you still can't find an answer to your question below, please don't hesitate to contact us

Frequently Asked Questions​​

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Scene Box Photo Booth